About Robbins Bros. > Frequently Asked Questions
Frequently Asked Questions
General FAQs
- Where can I find a Robbins Bros. and what are the store hours?
- What is the return policy at Robbins Bros.?
- How do I return an online purchase?
- What is the Robbins Bros. trade-in policy?
- What forms of payment are accepted at Robbins Bros.?
Financing
Your Diamond Account from Robbins Bros
- How can I make a payment on my Robbins Bros. account?
- How can I close my account?
- I have a question about my account/billing. Who do I contact?
- How can I update/change my address, home/cell phone number, business information?
- I won't be able to make payments on my account for the next few months because I'm being sent overseas (military) or I'll be going out of state and will not be receiving a bill. What are my alternatives?
- I have 90/180 days no interest finance plan, how will I know when to pay the account in full to avoid any interest charges?
Job Opportunities
- What job opportunities are available?
- How do I apply for a position?
- How can I contact a recruiter to speak to them in person?
Using Your Online Services Accounts
- What if I forget my username?
- What if I forget my password?
- How do I access my Engagement, Wedding, Anniversary, or Wish List account?
General FAQs
Where can I find a Robbins Bros. and what are the store hours?
Find a store near you and business hours here.
What is the return policy at Robbins Bros.?
Robbins Bros has a thirty (30) day satisfaction guarantee. Items purchased may be returned for a full refund or exchange. Original sales receipt must be presented and items must be in unused condition to receive a refund.
All refunds will be given in the same manner as originally purchased. All cash payments will be refunded by a check that will be mailed within fifteen (15) business days. Refund checks will be sent to the name and address of original purchaser.
Special Orders (S/O), Custom Made and Custom Altered (i.e., sized more than two (2) sizes, extreme head changes, etc.) and products missing the original sales receipt are non-refundable and non-exchangeable.
How do I return an online purchase?
Call 800 295-1543 and you will be sent via e-mail, a Return Slip that includes a Return Authorization Code. Please do NOT return any online purchase to any store location (More Info). After 30 days, items may not be returned for any reason.
What is the Robbins Bros. trade-in policy?
Looking to upgrade that diamond? Robbins Bros. will give you full credit for the original purchase price of your Center Diamond at any time that you wish to trade it in towards the purchase of any diamond merchandise, provided the price of the new item or items is at least twice the original purchase price. Trade-ins cannot be accepted on any used setting or mounting. The original sales receipt must be presented to verify the original purchase price.
What forms of payment are accepted at Robbins Bros.?
We make it easy for you. We accept cash, check, money order, all major credit cards, and debit cards. Layaways are also an option.
Financing
How can I apply for credit?
When you apply for Robbins Bros. credit, you can apply in person at any of our locations. You'll need to bring a valid ID (either a driver's license, passport or state issued identification card) and home numbers to at least four (4) references to verify application information.
What type of financing is available at Robbins Bros.?
Robbins Bros. works with you to make buying your ring as affordable as possible. Once your credit is approved, you can make a down payment ranging from zero to a small percentage of the purchase. To find out more, visit our financing page. Then come into one of our stores today and find out which one works for you!
Your Robbins Bros. Credit Account
How can I make a payment on my Robbins Bros. account?
Payments are accepted in-store and over the phone. We accept cash, money orders, personal checks, debit cards, or major credit cards. There's no additional charge with a debit or credit card.
Mail payments to:
Robbins Bros.
ATTN: Collections Dept.
P. O. Box 0517
Azusa, CA 91702-0517
How can I close my account?
We will need your request in writing by:
(1) Mail to P.O.Box 0517, Azusa, CA 91702
(2) Fax request to 626-224-9415 or
(3) Email collections@robbinsbros.com
Please include your name, address, daytime phone number and your 19 digit account number (000008001-)
I have a question about my account/billing. Who do I contact?
Contact the billing department at 1-800-655-4770, Monday - Friday 8:30a - 5:30p or email us (include name, address, daytime phone and your 19 digit account number 000008001-) collections@robbinsbros.com with any questions about your account.
How can I update/change my address, home/cell phone number, business information?
Contact the billing department at 1-800-655-4770 for any account information changes.
I won't be able to make payments on my account for the next few months because I'm being sent overseas (military) or I'll be going out of state and will not be receiving a bill. What are my alternatives?
No problem! We can set up automatic withdrawal with a debit/credit card at no additional charge. Contact the billing dept 800-655-4770 for further details.
I have 90/180 days no interest finance plan, how will I know when to pay the account in full to avoid any interest charges?
To avoid any confusion or the addition of finance charges on your account, it is important that you pay the balance in full on or before the Plan Expiration Date on your billing statement. The Plan Expiration Date can be found under the PLAN BALANCES AND FINANCE CHARGES section of your monthly billing statement. This date should not be confused with your monthly Payment Due Date. Interest accrues from day of initial sale if not paid in full by the Plan Expiration Date.
Job Opportunities
What job opportunities are available?
Interested in joining the Robbins Bros. family? Click here for a full listing of our job opportunities.
How do I apply for a position?
We're always looking to hire qualified and enthusiastic individuals. You can apply for a position by faxing your resume to 626-224-9428. Or click the "Apply Online" link from any job listing page.
How can I contact a recruiter to speak to them in person?
A Robbins Bros. Recruiter can be reached at 800-208-0469, Monday - Friday, 9 am to 5 pm Pacific Standard Time.
Using Your Online Services Accounts
What if I forget my username?
Your email address is usually your Username. If your Username is something other than your email address and you've forgotten it, please contact your local Robbins Bros. store and a representative will be able to look it up for you.
What if I forget my password?
If you've forgotten your Password, click on the "Forgot your Password" link underneath the registration box and enter your Username in the box provided. Your Password will be emailed to the email address you provided.
How do I access my Engagement, Wedding, or Anniversary account?
To access any of your accounts, click on the Online Services link from any section. Then enter your Username and Password in the sign-in area and click "go". You'll now have access to your account.
Please note: If you've registered for any of the services on www.robbinsbros.com your Username and Password will be the same for every service.
